If our system identifies an account, or transaction(s) which appear suspicious, we may contact the account holder, or the person who made the purchase to request that they provide additional identification.

This is designed to protect both the credit card holder, and the account holder from fraudulent activity.

We will typically ask for:

1. A copy of your drivers license (front and back)
2. A copy of your credit card (front and back) to verify the billing information (we recommend you obscure the credit card numbers except for the last 4 digits)

Verification documents should be forwarded to customerservice@mygiftregistry.com.au

We allow up to 48 hours for you to provide the requested documents. Failure to provide the documents within the allocated time results in the account being closed down, and all purchases associated with the account to be cancelled.