Frequently Asked Questions

How much does this service cost?

It's totally free to sign up and create your gift registry.

If you decide you want to allow your guests to make financial contributions from your page as well, there's a simple one-time activation fee of $45.

Are you thinking of using a totally free gift registry? We strongly recommend reading this article first...

Can overseas guests use this service too?

Yes! Our system is capable of receiving transactions from all over the world, so friends and family in other countries will also be able to easily make a payment.

Can I use this service to create a virtual wishing well?

Yes! For specific instructions on how to do this, click here.

Can I combine an online wishing well, and an online gift registry?

Yes. Our system is so advanced, it allows you to have the best of both worlds!

Here's a step by step guide to show you how!

Can I make changes to the items in my list?

Yes, just log into your account to change your list.

However we strongly recommend that you do not make changes once contributions have been received, as this will cause problems with the systems ability to track which contributions have been allocated to which items, and cannot be adjusted if it occurs.

Can people see how much guests contribute to a gift registry?

No that information is not shown on the front end of the website. Only account holders are able to see the breakdown of contributions on their gift registry by logging into their dashboard.

How do I share my gift registry with my guests?

Once you create your account you'll by gift a unique link which you can share with your guests. Within your account you'll also have access to a variety of sharing tools.

If you're sending out printed invitations, we strongly recommend including the link to your gift registry there, so people have easy access and don't have to ask you where they need to go.

How can I make sure that all my guests use My Gift Registry?

The best way to ensure all your guests use your gift registry/wishing well is to enter all your guests into our handy SMS reminder system. Once you've done that, the system will send an SMS out 7 days before your event reminding them to make their contributions.

Can I make changes to the list for SMS reminders?

Yes! You can make changes any time to your guest list up to 7 days before your event, which is when the reminder messages are sent out.

Can I change the SMS reminder message that's sent out to my guests?

Unfortunately no, here's why.
We've been doing this for a really long time which means we've figured out the best way to structure the reminder messages for maximum effectiveness, and minimal awkwardness.

I feel awkward asking guests to use My Gift Registry. Can you help?

Don't worry we've thought of that too...

We've included a selection of clever poems and lyrics which you can include on your invitations which gently let your guests know that you'd like them to make use of your Gift Registry.

Do you take a percentage of the funds as they're collected?

No. Whatever funds your guests choose to send you, is exactly what will be credited to your account.

Is My Gift Registry available in my country?

International guests will have no problem making contributions on My Gift Registry. Their credit cards will work just the same as any other.

However store cards can currently only be redeemed for Australian retailers.

Is My Gift Registry secure?

Absolutely! We take security extremely seriously which is why we've built our system to be the most secure service available.

Our security measures are in 4 areas...

  1. We use SSL encryption to make sure that your connection is private any time you're on the website. You can tell that SSL is in place by the little lock icon in the address bar.
  2. We use Stripe to process all of our payments. This ensures that your payment information is never stored on our site, and goes directly to the payment processor.
  3. When sending physical cards, we only allow a maximum of $1,000 to be allocated to each card. This is so that in the unlikely event of a card being lost or stolen, you won't have lost the entire amount. Note that you are still able to order multiple cards of the same type if you want to allocate more funds than the maximum allowed per card.
  4. We offer all account holders the ability to enable 2 Factor Authentication on their account to create an even stronger layer of security and prevent people from gaining unauthorised access to your account. This is something that none of our competitors offer, which is why our service is more secure than all the rest!

Are guests charged a fee to make a contribution?

All transactions incur a standard credit card processing fee of 2.9% + 30 cents per transaction.

We'd certainly love it if we didn't have to charge this fee, however it's a fee imposed by the banks for processing credit card payments.

We simply pass on that same charge just like you would experience when making a credit card payment in a regular store.

How do I collect the contributions?

Once your gift registry closes off, you'll be able to request a payout from the cards section of your account.

You will be able to allocate the funds you've received against available cards, and then use those cards however you like!

Click here for a step by step guide.

When can I access my funds?

Over the years we've learned that some people are less organised than others, and need a little more time to make a contribution after the actual event date.

That's why we allow a 7 day grace period for any stragglers to make their contribution, and avoid a lot of embarrassment.

Once the grace period ends, you'll be able to access the funds in your account.

What cards are available?

You can see a complete list of all store cards available here.

Why don't you just send the funds directly into my bank account?

Federal anti-money laundering laws prevent taking funds from a credit card and passing them into your bank account. Doing so would mean that you'd be committing a federal crime, and we're pretty sure you don't want to do that.

That's why we provide a solution that gives you flexibility in how you spend your funds, in a safe and legal way!

What if I don't like any of the cards in the range?

No problem!

If you want complete flexibility with how you spend your funds, our premium card range includes Visa gift cards which enables you to spend the money at any store of your choosing.

Does it cost money to order cards?

We have 39 standard store cards available, and we don't charge anything for you to order cards after your event is over.

The only exception is if you decide to order from our premium card range, in which case a fee is applied. Click here for a breakdown on these fees.

How long does it take for cards to be delivered?

Cards from our standard card range are delivered instantly via the website, so as soon as you request the order, you can immediately start using your cards.

Our premium cards are the only ones which are physically sent to you by post. Once you place an order for physical cards we'll get to work generating & preparing them to be sent out to you on the next business day. We use Australia post to send your cards so once they go into the post it should only take a few business days.

However in mind that weekends, public holidays, peak periods and any other delays from Australia post will have an impact on the delivery time.

Do the cards have an expiry date?

All of the cards offered in our range have a minimum expiry date of 3 years from the date of purchase.

For more specific details, please refer to the terms and conditions available on the website associated with each particular card you're interested in.

How do I use my Woolworths card?

Simply enter the last 10 digits of your card number when making a purchase.

Is it safe to send physical cards via post?

We don't take any chances when sending out your physical cards. That's why we use registered post for every single delivery so that nothing is left to chance.

It costs us a little bit more, but we think you're worth the trouble.

How do I find out who made contributions through My Gift Registry?

You can see a list of all contributions made from your gift registry dashboard when you log in to your account. The list will include the name, item, and the amount each person contributed. This is especially useful if you'd like to send Thank You cards to your guests!

I can’t log in to my account?

Don't panic. Just use the lost password link on the login page and we'll send a password reset email to the address you used to register your account.