FAQ

Is My Gift Registry secure?
Absolutely! Because your guests will be making a direct funds transfer to you, there’s no need for anyone to enter their credit details at all.

Are there any charges for my guests to use the service?
No! Because guests will be making a direct funds transfer to your bank account, we don’t need to charge anyone’s credit card, and therefore the transaction doesn’t attract any credit card merchant fees! This means that guests never have to pay extra to send you a financial gift.

How do I collect the funds?
Once your guests makes a pledge via your gift registry, they will be instructed to make a direct funds transfer to your nominated bank account. The funds will arrive soon after, but the time may vary depending on your financial institution.

What is the PIN for?
PINs are a feature which enable an extra layer of security when it comes to protecting your bank account information.

When you create your gift registry you’ll be asked to specify a PIN and nominate a bank account to receive your funds. When someone makes a contribution via your gift registry (or wishing well), they’ll be asked to enter the PIN you created. When the PIN is entered the system will reveal your nominated bank account details so they can make a direct transfer of funds to you.

If they don’t have a PIN or they lose the PIN they can still make a contribution, the system will simply instruct them to contact you directly for details on how to make their funds transfer.

NOTE: If you created your gift registry prior to April 2017 you will not have a PIN.

What bank details should I include?
This depends on where you would like guests to send the funds to after they make a pledge on your gift registry? You could enter a BSB and ACCOUNT number if you want them to send funds to a bank account in Australia, or you could include a Paypal email address if you’d prefer to collect funds that way. You can enter just about anything in that section so you have complete flexibility with how you collect your funds. All without making your guests pay any additional fees!

Can I add/edit my bank details after I created my account?
No. For security reasons this is not possible. You will need to delete your account and start again. To delete your account, please contact us.

Can I edit my event date?
This is possible, but not from within your account. Please contact us and we’ll make that change for you.

Can I create a Virtual Wishing Well instead?
Yes! We know that some people just want to offer a simple and secure way to accept financial gifts from their guests without creating a list of items, so we’ve built a Virtual Wishing Well feature in! Just choose the Wishing Well option during setup.

What’s the different between the Gift Registry option, and the Virtual Wishing Well option?
If you choose to create a Virtual Wishing Well during setup, you won’t need to create a list of items. As a result guests will simply make an EFT payment to you without selecting an item from your list to make a contribution to. Easy!

Can I modify the items in My Gift Registry?
You can make changes to items in your gift registry as much as you like, as long as no funds have been contributed to that item.

How do I add a video to My Gift Registry page?
Log in to your account and select Manage Gift Registry in the top right corner of the page. Then click the edit button at the top right of your dashboard. From there you can add a URL from a Youtube video in the field marked Featured Video URL. This video will display at top of your Gift Registry page.

How do I use the QR code on My Gift Registry dashboard?
The QR code is designed to be downloaded from your Gift Registry dashboard and included on your printed invitations. See an example here.
Guests with smartphones can scan the QR code and go directly to your Gift Registry page to make a contribution from their mobile phone.

What about people who don’t have a QR code reader on their phone?
We strongly recommend also including your unique Gift Registry URL on your invitation in addition to using the QR code provided.
The URL can be found in your Gift Registry dashboard in the field marked Gift Registry URL.

Alternatively you can also locate a gift registry by entering the name and/or date into the search box on the home page.

I’m not sure how to ask guests to use My Gift Registry. Can you help?
Don’t worry we’ve thought of that too… We’ve included a selection of clever poems and lyrics which you can include on your invitations which gently let your guests know that you’d like them to make use of your Gift Registry.

If you don’t charge a transaction fee, how do you make money?
In a perfect world we’d make this service free for everyone forever! Unfortunately life’s not like that, so we have a one-time activation fee of $45 in order to enable all of the features within an account. That’s the only time you’ll ever pay anything.

How do I find out who made contributions through My Gift Registry?
That’s easy! 7 days after your Gift Registry timer reaches zero, you’ll be able to download a list of everyone that’s made a contribution. The list will include their name, the item they contributed towards, and the amount. This is especially useful if you’d like to send Thank You cards to your guests!

Why do I have to wait 7 days after the end date, to download the list of contributors?
After many years of providing this service, we’ve learned that some people tend to leave things to the last minute. As a result we often find that many guests make a contribution on or after the end date on the gift registry.

So we decided to create a 7 day grace period which means that any stragglers still have a chance to make their contribution. This in turn means that it’s best to wait until the grace period has ended before downloading the list of contributions, to ensure that even those people who were late to donate, aren’t forgotten.

I can’t log in to my account?
Don’t panic. Just use the lost password link link on the login page and we’ll send a password reset email to the email address you used to register your account.

How do I find a gift registry?
On the My Gift Registry home page you can use the search box by filling in either the couple’s names, the date of the wedding, or both. You’ll then be shown a list of Gift Registries which match you search criteria.