Frequently Asked Questions

Please use the links below to jump to the right section.


How much does this service cost?

It's totally free to sign up and create your gift registry. If you decide you want to allow your guests to make financial contributions from your page, there's a one-time activation fee. Please click here for more information on our pricing.

Are you thinking of using a totally free gift registry? We suggest you understand a few things about them first...

Do you take a percentage of the funds?

If you choose to load your funds onto store cards, there is no cost to you; whatever funds your guests contribute, is exactly what you get.

If you choose to load your funds onto a premium card (e.g. prepaid Mastercard / Visa), there is a fee associated with this.

Are guests charged a fee to make a contribution?

Each transaction incurs a payment processing and management fee of 2.9% + $2.00 per transaction. This helps cover the costs associated with handling transactions securely and efficiently. Therefore a $100 payment would end up being $104.90. 

We’d love it if we didn’t have to charge this fee, but fees are imposed on us to facilitate payments and we need to pass this on to our customers.  


Can I use this service to create a virtual wishing well?

Yes! For specific instructions on how to do this, click here.

Can I combine an online wishing well, and an online gift registry?

Yes. Our system allows you to have the best of both worlds! Here's a step by step guide to show you how!

Can I make changes to the items in my list?

Yes, you can make changes to the items in your list any time you want. Just log into your account and go to the "registry items" section.

How do I find out who made a contribution?

You can see a list of all contributions made to your gift registry via the contributions section. The list will include the name, item, and the amount each person contributed. This is especially useful if you'd like to send thank you cards to your guests!

Can people see how much guests contribute to a gift registry?

No that information is not shown on the front end of the website. Only account holders are able to see the breakdown of contributions on their gift registry by logging into their dashboard.

Is My Gift Registry secure?

Absolutely! We take security extremely seriously which is why we've built our system to be the most secure service available.

Our security measures are in 4 areas...

  1. We use SSL encryption to make sure that your connection is private any time you're on the website. You can tell that SSL is in place by the little lock icon in the address bar.
  2. We use Stripe to process all of our payments. This ensures that your payment information is never stored on our site, and goes directly to the payment processor.
  3. We offer all account holders the ability to enable 2 Factor Authentication on their account to create an even stronger layer of security and prevent people from gaining unauthorised access to your account. This is something that none of our competitors offer, which is why our service is more secure than all the rest!
  4. We conduct a manual review process to ensure that all transactions are above board, before we issue any cards.

Your Funds & Choosing Cards

When can I access my funds?

Over the years we've learned that some people are less organised than others, and need a little more time to make a contribution after the actual event date. That's why we allow a 7 day grace period for guests to make their contribution. Once the grace period ends, you'll be able to access the funds in your account.

How do I collect the contributions?

Once your gift registry closes off, you'll be able to request a payout from the withdraw section of your account. You will be able to allocate the funds you've received against available cards, and then use those cards however you like! Click here for a step by step guide.

What cards are available?

You can see a complete list of all store cards available here.

Why don't you just send the funds directly into my bank account?

Federal anti-money laundering laws prevent taking funds from a credit card and passing them into your bank account. That's why we provide a solution that gives you flexibility in how you spend your funds, in a safe and legal manner!

If you want the flexibilty of cash, our premium card range includes Mastercard / Visa gift cards which are effectively cash, and enable you to make purchases at any store or online. The only thing they can't do is withdraw cash, they're for purchases only.

Can I use cards for purchases in-store?

Yes! Cards in our range can be used both in-store, or online and are compatible with all digital wallets (Google Wallet, Apple Pay and Samsung Pay)

Do the cards have an expiry date?

All of the cards offered in our range have a minimum expiry date of 3 years from the date of purchase.

For more specific details, please refer to the terms and conditions available on the website associated with each particular card you're interested in.

Why is there a manual review when ordering cards?

Security is our highest priority.

So when you order your cards our team conducts a manual review the ensure that all transactions are above board. This process is usually complete within 2 business days after you place your order, and you'll be notified as soon as the review has been completed.

How do I use my Woolworths card in-store?

Simply enter the last 13 digits of your card number when making an in-store purchase.

What is my account ID?

Your account ID is a unique number that is only known to the account holder. It is used to verify your identity when activating cards, and is located in the top right corner of your account dashboard.

Account ID

Does it cost money to order cards?

We over 35 standard store cards available, and we don't charge anything for you to order cards after your event is over.

The only exception is if you decide to order from our premium card range, in which case a fee is applied. Click here for a breakdown on these fees.

How do I use Ultimate Gift Cards?

To register your Ultimate Gift Card so that it's ready for use, click here.


Overseas Users

Is My Gift Registry available in my country?

International guests will have no problem making contributions on My Gift Registry. Their credit cards will work just the same as any other.

However store cards can currently only be redeemed for Australian retailers.

Can overseas guests use this service too?

Yes! Our system is capable of receiving transactions from all over the world, so friends and family in other countries will also be able to easily make a payment.

General Technical Questions

Why is an address required if I'm not ordering physical cards?

Security is our highest priority.

So it's important that we have the full contact details any time we are providing cards with funds loaded onto them.

It's a simple requirement to ensure that our users, and their gift cards are kept safe.

Can I send physical cards outside of Australia?

No, an Australian postal address is required for us to deliver physical cards.

Can I make changes to the list for SMS reminders?

Yes! You can make changes any time to your guest list up to 7 days before your event, which is when the reminder messages are sent out.

Can I change the SMS reminder message that's sent out to my guests?

Unfortunately no, here's why.
We've been doing this for a really long time which means we've figured out the best way to structure the reminder messages for maximum effectiveness, and minimal awkwardness.

I can’t log in to my account?

Don't panic. Just use the lost password link on the login page and we'll send a password reset email to the address you used to register your account.

I would like to cancel my account

If you'd like to cancel your account please visit this page and fill out the form.

Best Practice

How do I share my gift registry with my guests?

Once you create your account you'll by gift a unique link which you can share with your guests. Within your account you'll also have access to a variety of sharing tools.

If you're sending out printed invitations, we strongly recommend including the link to your gift registry there, so people have easy access and don't have to ask you where they need to go.

I feel awkward asking guests to use My Gift Registry. Can you help?

Don't worry we've thought of that too...

We've included a selection of clever poems and lyrics which you can include on your invitations which gently let your guests know that you'd like them to make use of your Gift Registry.

How can I make sure that all my guests use My Gift Registry?

The best way to ensure all your guests use your gift registry/wishing well is to enter all your guests into our handy SMS reminder system. Once you've done that, the system will send an SMS out 7 days before your event reminding them to make their contributions.

Physical Visa Card Information (For registries prior to 2024)

I just tried to use my VISA card but it doesn't work

We send out all physical cards in an un-activated state. This ensures that if your cards are lost or stolen, that you won't lose all of your funds.

When you receive your cards you must send a request for the cards to be activated before you will be able to use them.

Click here to fill out the activation request form.

What is the difference between digital and physical cards?

All cards in our standard range are delivered digitally. That means you can use them immediately after they're generated.

Premium cards are the only ones which are delivered physically via post and must be manually activated, which can cause a delay before use. You can explore the entire card range here.

Regardless which cards you choose, they can all be used in-store or online.

How long does it take for cards to be delivered?

Cards from our standard card range are ready for use instantly after they're generated via the website.

Our premium cards are the only ones which are physically sent to you by post.

Once you place an order for physical cards we'll conduct a manual review of your order. As soon as that process is complete we'll begin generating & preparing them to be sent out to you on the next business day. We use Australia post to send your cards so once they go into the post it should only take a few business days.

However in mind that weekends, public holidays, peak periods and any other delays from Australia post will have an impact on the delivery time.

How do I activate my physical cards?

For security purposes we send any premium/physical cards in a non-activated state. When you receive your cards simply visit the card activation page and fill out the form. You'll be notified via email when the cards are ready to use. Usually within 2 business days.

What number do I use to activate my cards

When activating cards please enter the proxy number on the back of the card.